2013/2014 Annual Report
Through the Eyes of the Board Chair & Physician Lead
When considering the past year, the highlights for me as a Board Chair & Physician Lead is that we continue to be a forward thinking Board and Staff. The team work and shared capacity has helped us to improve access to care.
Our programs and services provide an array of educational opportunities and supports for our clients. Staff are committed to delivery of patient centered care and continually adapt to meet the changes within primary care.
In 2013/14, Dr. Vincent Dubois joined our team and has provided anesthesia and emergency room coverage.
Through the Eyes of the Executive Director
This marks our third year of operations as a Family Health Team.
Looking back, a few main highlights from the year include
· Collaboration. In addition to Health Link, we continue to grow together, not only within our own team but through collaborative efforts with other organizations in our community. As examples, we share the following positions within our Family Health Teams:
o Respiratory Therapist shared between Great Northern, Temagami and Englehart;
o Registered Dietitian shared between Great Northern, Temagami and Haileybury;
o Social Worker shared between Great Northern, Temagami and Haileybury; and
o Quality Improvement Decision Support Specialist shared between Great Northern, Temagami, Haileybury, Englehart and Kirkland.
· Accountability. We remain financially accountable, having submitted financial reports showing a surplus for three years in a row.
· Innovation. Our team continually looks for ways to improve health care services. As examples, we conducted a pilot to learn more about falls prevention in primary care, telepsychiatry services through OTN personal videoconferencing as well as use of the web-based health partner gateway through Community Care Access Centre.
Patient Experience Survey
Understanding the patient experience is key to providing good patient-centred care. As part of commitment to quality improvement planning, a patient experience survey was mailed out in late summer 2013 to patients to hear firsthand their experience and satisfaction with both the care they have been receiving and their ability to access services when needed.1 We were very pleased to receive a total of 302 completed surveys.
· 90% of patients that completed a survey said they ‘always/often’ are given an opportunity to ask questions about recommended treatment.
· 89% of respondents felt the provider they see in the clinic ‘always/often’ spends enough time with them.
· 85% of respondents reported they ‘always/often’ are involved as much as they want to be in decisions about their care and treatment.
Access is an important area for improvement. In terms of access, 16% of patients that completed the survey indicated they were able to see their doctor or nurse practitioner either same day or next day from when they called. A total of 111 patients reported the number of days they waited for an appointment, with ‘9 days’ as the average number of days they waited to see a doctor or nurse practitioner in the clinic. Great Northern has been and continues to be actively recruiting more doctors.
1Survey questions reflected priority primary care indicators defined by Health Quality Ontario (Quality Improvement Plan, 2013/14)
Programs and Services
The Great Northern Family Health Teams offers a variety of programs and services such as a Hypertension Program, Diabetes Management Program, Respiratory Health Program (Smoking Cessation), Craving Change, HealtheSteps Program, Preventative Care Program, Acute & Episode Care, including Mental Health Program, Chronic Disease/Pain Management Program and Geriatric Clinic Services.
From April 1 to December 31, 2013, Great Northern supported 19 patients in their attempts to quit smoking. The quit rate for patients who completed the 3-month follow up is 50%. The quit rate for patients who completed the 6-month follow up is 50%.
Quality Improvement Plan
We have completed our second Quality Improvement Plan and have held our first Quality Council meeting. We are working on improving the functionality of our electronic medical record to assist with decision making.
Donations for Renovation Project at 421 Shepherdson Road
In 2013/14, we received generous donations, all in support of the infrastructure needs for the main GNFHT Clinic planned to be situated at 421 Shepherdson Road. We are very grateful to:
· Frog’s Breath for their generous support of this capital project with a $25,000 donation;
· Findlay’s Drug Store for their generous donation of $5,000; and
· Drs. Glenn Corneil, Jean Corbin, Pat Logan, Stacy Desilets and Vincent Dubois for each pledging a contribution of $5,000 to this project.
We anticipate and look forward to growth in 2014/2015, both in terms of rostered clients and adding new disciplines to our team. Through our Operating Plan, we have submitted application to add the disciplines of shared pharmacy and physiotherapy resources.
Target enrollment reduced from 6650 to 4664
Our target enrolment for 2013/2014 was reduced. With the expectation of two new physicians joining our team, we had anticipated meeting this target. Unfortunately, we did not collocate as planned in 2013/14, had one newly recruited physician join our team rather than the expected two which was due to lack of clinic space infrastructure. Tragically, we lost a physician of our team who passed unexpectedly.
In addition to initiating a Quality Council, we have created a Community Advisory Council. We look forward to developing work plans and establishing these Councils in the upcoming year.
Comments or Suggestions
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Board of Directors
Dr. Glenn Corneil
Dr. Jean Corbin
Dr. Colleen Davies
Dr. Don Davies
Dr. Vincent Dubois
Dr. Stacy Desilets
Dr. Pat Logan
Dr. Glenn Corneil, President/Physician Lead
Dr. Colleen Davies, Secretary/Treasurer
Great Northern Family Health Team Staff
Rollie Allaire, Social Worker
Ashley Bain, Respiratory Therapist
Stephanie Bowdrey, Registered Dietitian
Lisa Graydon, Office Assistant/Receptionist
Kassandra Gosselin, Office Assistant/Receptionist
Maureen Howard, Social Worker
Dawn Olsen, Quality Improvement Decision Support Specialist
Rhonda Ramsay, Nurse Practitioner
Renee Walton, Registered Nurse
Melanie Verrier, Northern Ontario School of Medicine
Site Administrative Coordinator
Site Administrative Coordinator